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Home > FAQ

Frequently Asked Questions

Freight forwarders can save you time, money and energy. Here are answers to common questions about our services.

Why should I use a freight forwarder?
Freight forwarders save you all sorts of time, money and energy. We highly suggest working with one who is based in China and has offices there, like Sutrans Logistics, to avoid additional agent fees and ensure efficient operations.
How long does sea freight take from China to USA?
Normally the fastest service is about 20 days, while slower services take about 30-35 days depending on the port of destination and shipping route.
How is the chargeable weight calculated?
Chargeable weight is based on whichever is greater: gross weight or volumetric weight. Volumetric weight is calculated as Length x Width x Height / 6000 (in cm).
What is the minimum shipping weight?
Minimum starting weight is 0.5kg for express shipments to any inland location in the USA. We can also handle oversize and overweight shipments from China to USA.
Do you offer door-to-door delivery in the USA?
Yes! We have our own trucker team in the USA with special weekly trucking lines: LA to Minnesota, LA to New York, and LA to Georgia, covering major cities across the country.